Refund policy

RETURN POLICY

We accept returns up to 30 days after the purchase date. Any non-warranty related return is subject to a 20% restocking fee. To complete your return, we require a receipt or proof of purchase and return approval. Please do not send your purchase back to the manufacturer. 

HOW TO START A RETURN:

1. Email Jessica at jessica@beamdistributing.com
2. Get authorization from Jessica
3. Purchase shipping label* (unless otherwise discussed) and ship product(s) back in the original packaging.  Shipping costs are non-refundable. 
4. Please ship to: Beam Distributing 317 Hill Carter Parkway Ashland, Virginia 23005
5. Drop off at your nearest assigned carrier service center.
6. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
7. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
8. PLEASE NOTE: ALL RETURNS NOT RELATED TO WARRANTY ISSUES ARE SUBJECT TO A 20% RESTOCKING FEE. Restocking fees cover the shipping costs too and from our facility. 

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sayhello@beamdistributing.com

*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.